Position: Chief Program Officer

Medic is a global nonprofit with a mission to advance good health, human flourishing, and equitable care for and with the hardest-to-reach communities. We build and apply open-source digital tools to support care at the last mile. We envision a more just world in which health workers are supported as they provide care for their neighbors, universal health coverage is a reality, and health is a secured human right.  Our global team supports more than 60 partners, with an annual budget of approximately $9m and (90+) Full Time Teammates.
Medic is looking for an inspiring leader to serve on the leadership team as Chief Program Officer. The CPO leads the Programs team at Medic which is responsible for partnering with leading community health implementers and Ministries of Health and providing them with world-class digital tools. We design, build, and support high impact apps, built on the Community Health Toolkit (CHT). The sites we support serve as a place to demonstrate the vision and capability of the CHT for our open source community, develop pathways for ministry ownership at scale, inform our product roadmap, and pursue novel R&D. The Programs team is also responsible for leading M&E for the organization, and is a key contributor to growing and sustaining the CHT community. 
In 2021 CHT apps supported over 22 million caring actions, across a network of over 41,000 health workers in 15 countries. In 2022 Medic’s Programs team is focussed on scaling digital tools alongside Ministries of Health, leading collaborations with local stakeholders and working to achieve true ownership by government in 5-6 countries. 
The Chief Program Officer has overall responsibility and oversight for the Program Management, Service Design, App Development, and Program Monitoring functional teams, with (40+) teammates based in East and West Africa, Nepal, and North America. This role is a strategic leadership position and relies on the Program Heads, Director of App Services, and Design Manager for day-to-day delivery and management.  This position is ideally located in one of our hubs in Senegal, Uganda, Nepal or Kenya and will report to the CEO 

Key Responsibilities

Shape and Nurture Organizational Culture

• Embody and champion our values: humanity, creativity, initiative, solidarity and openness.

Strategy and Thought Partnership

• Contribute to organizational strategy as a member of the strategy group and leadership team, representing the voice of our program partners and team. 
• Translate Medic’s organizational strategy into strategies and operational plans for the Programs team, and lead on implementation. 
• Set annual goals, and build and manage the team’s annual budget. 
• Collaborate with the CEO and leaders across the organization as well as the board of directors on strategic planning.
• Meet revenue generation goals – including contract revenue and philanthropic giving – in support of Programs work, and broadly for the organization.

Programs Team Leadership and Oversight

• Responsible for Program oversight, monitoring, quality, and data-driven improvement. 
• Promote agile principles and partner with key leaders within the team to create an environment for executing high quality work. 
• Encourage and model active participation in CHT community building activities, including engagement in the CHT Forum.
• Oversee the work of functional teams on Programs including: 
  • The Program Management team is responsible for creating strategic expansion roadmaps in priority countries, including development of partnerships with Ministries of Health and CHT technical partners. The CPO will promote operational excellence and skill-building in project management and software delivery.
  • The App Development team is responsible for building and supporting high-quality CHT applications, as well as building community and capacity of external CHT app developers by providing technical support, creating documentation resources and spreading best-practices. 
  • The Service Design team practices human-centered design and champions the needs of health workers and health system administrators. Service Designers are responsible for designing high-impact CHT applications for health systems, informing the broader CHT-core roadmap, and building community for CHT App designers. 
  • The Program Monitoring team leads monitoring for the organization including creating monitoring frameworks, systems, and best practices for data use. 

Team Building and Mentorship

• Mentor and directly supervise leaders on the Programs team
• Create a culture of high-performance, accountability, and cross-cultural inclusivity
• Act as a champion for team motivation and wellbeing, including by supporting recruitment, retention, recognition and career growth. 

Cross Team Collaboration

• Collaborate with leaders on Medic’s Product and Research teams to foster alignment across teams and roadmaps. Ensure that partner and user needs are represented on our Product Roadmap and that Product and Research initiatives are productively embedded within deployments. 

Scalable Systems

• Champion and improve Program team operational processes and tools for work planning and execution, including designing, building, deploying and supporting impactful apps for partners. 
• Support the team in documenting deployment best practices with the broader CHT community, in partnership with our Community Growth team

Ambassador 

• Represent the organization externally as a member of the leadership team with views into the big picture as well as insights and stories regarding the work. 
• Build key stakeholder relationships within the digital health ecosystem.
• Seek out speaking engagements and other platforms to increase our thought leadership and external presence.

Skills Knowledge and Expertise

• Mission Alignment: Deeply committed to health equity
• Global Health & Tech Expertise: Deep knowledge of global health and/or technology development and delivery, with ability to quickly identify and fill in knowledge gaps
• Strategic Thinking: Ability to develop a vision,  creative strategies in challenging environments 
• Results Orientation: Ability to develop ambitious goals coupled with a rack record of leading large teams to  successfully plan, meet and exceed targets
• Team Development: Experience recruiting and identifying talent, communicating expectations, managing a diverse team, and growing them professionally 
• Cultural Humility: Embraces and values diversity including cultural and personal identities, and demonstrates a commitment to inclusion and self reflection
• Executive Image: Inspires confidence, exudes competence, speaks with authority, garners respect 
• Leadership Aptitude: Experience in the role of Chief Operating Officer, Executive Director, Chief Program Officer, or similar leadership role ; leads with integrity, humility and servant leadership 
• Ownership: Treats the organization as if one’s own, doing what it takes to get the job done
• Data Driven & Decisive: Ability to analyze and leverage programmatic data to drive improvements, balance trade-offs and make decisions with incomplete information
• Relationship Building: Proven track record of high-level relationship building, deepening, and sustained management
• Effective Communication: Clear, concise and compelling verbal and written communication catered to diverse internal and external audiences 
• Emotional Intelligence: Deep listening skills, ability to understand diverse needs and translates this into meaningful action
• Growth mindset: Models self-awareness, knows one’s limits, growth areas and strengths. Seeks out and incorporates feedback, continuously learns and fosters a culture of constant feedback and continuous learning among the team.

Why Medic?

Purpose & Impact

• Ability to create and see real impact in your work
• Freedom to take initiative and innovate, bonus of an agile, small team
• Work for a globally awarded social enterprise recognized for developing a solution that can create global systems change in the health sector

The Team

• Work with a value and mission driven team that is consistently described as warm, incredibly kind and supportive
• Exposure to a diverse team: over 15 different nationalities
• Opportunities for global travel: all team meet-up + functional team meet-up + field visits

Work/Life & Growth

• Generous leave time: vacation, maternity/paternity, bereavement, & sick days
• Professional development funds & opportunities + 5 days off for prof dev
• Home Office Set up Stipend.
• Flexible, remote schedules 

About Medic

Medic is a 501(c)(3) nonprofit organization founded in 2010 to advance health and human flourishing with and for the hardest-to-reach communities. We envision a more just world in which health workers are supported as they provide care for their neighbors, universal health coverage is a reality, and health is a secured human right. Practically, we have advanced our mission by building, implementing, and supporting open-source digital tools that support Community Health Workers, managers, and facility-based health workers. Along with our partners, we build and apply software that helps health workers deliver high-quality, equitable care in redesigned health systems. Our team and partners support more than 28,000 frontline health workers caring for an estimated 15 million people in 18 countries across Africa and Asia.
Each member of our team was drawn to this mission and emboldened by a vision of global health equity. Our diversity of skills and experiences helps us tackle complex challenges – we look forward to hearing from you and exploring ways to work together.

Application Deadline: March 25, 2022
Department: Programs Employment
Type: Full Time
Location: Senegal, Uganda, Kenya or Nepal

OFFICIAL ANNOUNCEMENT & APPLICATION PROCESS

Position: Provincial Health Officer (PHO)  – (2200931)  
Grade: No grade
Contractual Arrangement: Special Services Agreement (SSA)
Contract Duration (Years, Months, Days): 1 Year
Job Posting : Feb 11, 2022, 11:35:32 AM
Closing Date: Mar 4, 2022, 4:44:00 AM
Primary Location: Nepal
Organization : SE_NEP WR Office, Nepal
Schedule: Full-time  

IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device’s system settings. 

Objectives of the Programme

Inadequate human resources in provincial and local governments has profound impact on delivery of essential health services, which also undermines efforts towards advancing Universal Health Coverage (UHC). Health system strengthening support to provinces will remain a key priority for WHO as outlined in Country Cooperation Strategy. This support for federalization at federal and sub-national level will include health systems approach enabling greater interaction and collaboration across different technical programs, in support of an integrated health system and UHC with more focus on building local capacity.  In federal context, the more technical support is needed in localisation SDGs as well as measuring, tracking and reporting of health sector SDG at large.

The incumbent will provide policy and strategic inputs to implement existing health acts, regulations, policies, strategies, framework, guidelines protocols, standards and capacity building initiatives of provincial and local governments with an emphasis on achieving Universal Health Coverage, Human Resource for Health, Coordination between provincial and local governments and identifying bottlenecks in delivery of basic health services and other critical health services.

 In addition, they will support technically in strategic planning, enhancing evidence-based planning and decision-making for identified health priorities at sub-national level with emphasis on translating national policies and guidelines into local practice with special attention to health service delivery and essential health service package. S/he will play a coordinating and liaising role in provinces and directly support and work with the health chief/high-level officials at Ministry of Social Development/Ministry of health/Ministry of Health and Population.

Description of Duties

Under the overall guidance of the WHO Representative and direct supervision of Public Health Administrator, the incumbent will work closely with planning and monitoring section in health service division of Ministry of Social Development/Provincial Ministry of Health/Ministry of Health and Population/Ministry of Health, Population and Family welfare (MoSD/MoH/MoHP/MoHPFW) and Provincial Health Directorate. S/he will support in formulating, implementing, and monitoring health sector policies, strategies, guidance, protocols, frameworks, planning and budgeting essentially to invest and improve health services delivery in the province where they are positioned.

These PHOs will work in close coordination with liaison officer stationed at federal Ministry of Health and Population with technical support from programme staff at WHO Country Office to implement health interventions priorities across health system strengthening program. Each quarter, quarterly periodic review will ensure regular progress of the quarter and the plan for next quarter. Each PHO will submit monthly progress report to the supervisor as well as quarterly report to Health coordination Division at Ministry of health and population through liaison officer.

The scope of work has been refined to provide technical support to the provincial government mainly in the areas of health systems with specific health sector priority interventions;

1.Technical guidance in policy and strategy development with emphasis on achieving UHC, HRH, coordination between provincial government and municipalities and identifying bottlenecks in delivery of essential health package and basic health services.

2.Support in federalization of health system, at provincial and local government levels with emphasis on translating acts, regulations, framework, policies, strategies, guidelines, standards into local practice with special attention to health service delivery and essential health package.

3.Support to roll out, tracking and monitoring of basic health services package, UHC framework, Service readiness assessment and health related SDGs.

4.Technical support in preparation of Provincial health profile and its regular update.

5.Strengthening support in integrated health information systems through regular monitoring in use of health management information, logistics management information, health facility registry, electronic health record.

6.Support in implementation and monitoring of health financing strategy with regular advocacy for increased investment in health sector, reducing out of pocket expenditure.

7.Support in strengthening regulatory practices and institutional development for Human Resource for Health (HRH) strategic action plan.

8.Support in collating and using HRH registry, HRH profiling, demand and supply, identifying human resource gaps, development of provincial HRH strategic and action plan for next 10 years.

9.Support in integrated capacity development package for province and local level as per capacity need assessment and provincial demand.

10.Technical support in regular review and monitoring of priority public health programs, reporting and health sector planning.

11.Technical support in strengthening birth and death data registration system at provinces.

12.Support in strengthening water, sanitation and hygiene in health care facilities, public health facilities as effective public health measures.

13.Collaborate with academy, universities and other relevant stakeholders to promote implementation research in health sector for evidence-based planning, programming and decision making.

14.Coordination and partnerships with other EDPs in technical areas of health system such as health governance, health information system, human resource for health and health financing to further strengthen and harmonize provincial support, resource mobilization and creating synergies in service delivery at sub-national level.

15.Support and facilitate to ensure Health-in All policies at province and sub-province level.

16.Support Ministries and health directorate for the conduction of policy dialogues and stakeholder engagement activities to promote health and well-beings.

17.Support provincial government to formulate and implement the provincial development plan especially health intervention in close collaboration with provincial planning commission.

 18.Facilitate capacity development needs assessment and action planning for municipal/rural level health section chief/coordinators.

19.Collect case studies, success stories and best practices at field level and contribute to produce reports to generate meaningful evidence.

20.Other responsibilities as assigned by supervisor. S/he may be deployed to assist in case of public health emergencies, outbreak, and pandemic.

Qualification:

Education:

Essential:

• University Degree in Public health, Medicine, Nursing and other health science with master’s degree in public health (MPH).
• Registered in respective health professional councils.

Experience:

Essential:

• At least 7 years’ experience in managing health sector programs and policies at national and sub-national level.

Required Knowledge and Skills:

• Intensive experience on developing and updating acts, regulations, policies, strategies, framework, standards, protocols, guidelines to health sectors.
• Having proven track experience and understanding of international and national health sector commitments, mainstreaming SDGs and UHC, health service delivery model especially in the federal context, health system priorities and indicators, health system needs and bottlenecks.
• Understanding of health governance, health information flow system, monitoring and evaluation and other crosscutting issues in federal context.
• Demonstrated experience in working and delivering participatory evidence-based programming approach in health sector.
• Experience in working with local capacity need assessments, planning and mainstreaming health as development and investment agenda with participatory approach.  
• Good communication, coordination and resource mobilization skills.
• Good leadership skills, negotiation skills, with an aptitude for external representation and networking.
• Knowledge and skills on promoting implementation skills research and supporting evidence-based planning, programming and monitoring.
• Good basic computer skills to perform and support in office software packages (MS office, SPSS, Stata)

WHO Competencies:

• Teamwork
• Respecting and Promoting individual and cultural differences
• Communication
• Ensuring effective use of resources

Use of Language Skills: Essential: Expert knowledge of English and Nepali

REMUNERATION:

Monthly Salary: (Net of tax) NPR 2,39,245 at single rate (taxable as per Nepal Government laws and appointment will be through Special Services Agreement (SSA)

Grade: Level 9

Duty Station:  Ministry of Social Development/Provincial Ministry of Health/Ministry of Health and Population/Ministry of Health, Population and Family welfare (MoSD/MoH/MoHP/MoHPFW) and Provincial Health Directorate.

ADDITIONAL INFORMATION

• This Vacancy Notice may be used to fill similar positions at the same level.
• Only candidates under serious consideration will be contacted.
• A written test and interviews will be used as a form of screening

• WHO is committed to workforce diversity.
• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• For information on WHO’s operations please visit: http://www.who.int.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

APPLICATION PROCESS: ONLINE (OFFICIAL LINK)