Position: Chief Program Officer

Medic is a global nonprofit with a mission to advance good health, human flourishing, and equitable care for and with the hardest-to-reach communities. We build and apply open-source digital tools to support care at the last mile. We envision a more just world in which health workers are supported as they provide care for their neighbors, universal health coverage is a reality, and health is a secured human right.  Our global team supports more than 60 partners, with an annual budget of approximately $9m and (90+) Full Time Teammates.
Medic is looking for an inspiring leader to serve on the leadership team as Chief Program Officer. The CPO leads the Programs team at Medic which is responsible for partnering with leading community health implementers and Ministries of Health and providing them with world-class digital tools. We design, build, and support high impact apps, built on the Community Health Toolkit (CHT). The sites we support serve as a place to demonstrate the vision and capability of the CHT for our open source community, develop pathways for ministry ownership at scale, inform our product roadmap, and pursue novel R&D. The Programs team is also responsible for leading M&E for the organization, and is a key contributor to growing and sustaining the CHT community. 
In 2021 CHT apps supported over 22 million caring actions, across a network of over 41,000 health workers in 15 countries. In 2022 Medic’s Programs team is focussed on scaling digital tools alongside Ministries of Health, leading collaborations with local stakeholders and working to achieve true ownership by government in 5-6 countries. 
The Chief Program Officer has overall responsibility and oversight for the Program Management, Service Design, App Development, and Program Monitoring functional teams, with (40+) teammates based in East and West Africa, Nepal, and North America. This role is a strategic leadership position and relies on the Program Heads, Director of App Services, and Design Manager for day-to-day delivery and management.  This position is ideally located in one of our hubs in Senegal, Uganda, Nepal or Kenya and will report to the CEO 

Key Responsibilities

Shape and Nurture Organizational Culture

• Embody and champion our values: humanity, creativity, initiative, solidarity and openness.

Strategy and Thought Partnership

• Contribute to organizational strategy as a member of the strategy group and leadership team, representing the voice of our program partners and team. 
• Translate Medic’s organizational strategy into strategies and operational plans for the Programs team, and lead on implementation. 
• Set annual goals, and build and manage the team’s annual budget. 
• Collaborate with the CEO and leaders across the organization as well as the board of directors on strategic planning.
• Meet revenue generation goals – including contract revenue and philanthropic giving – in support of Programs work, and broadly for the organization.

Programs Team Leadership and Oversight

• Responsible for Program oversight, monitoring, quality, and data-driven improvement. 
• Promote agile principles and partner with key leaders within the team to create an environment for executing high quality work. 
• Encourage and model active participation in CHT community building activities, including engagement in the CHT Forum.
• Oversee the work of functional teams on Programs including: 
  • The Program Management team is responsible for creating strategic expansion roadmaps in priority countries, including development of partnerships with Ministries of Health and CHT technical partners. The CPO will promote operational excellence and skill-building in project management and software delivery.
  • The App Development team is responsible for building and supporting high-quality CHT applications, as well as building community and capacity of external CHT app developers by providing technical support, creating documentation resources and spreading best-practices. 
  • The Service Design team practices human-centered design and champions the needs of health workers and health system administrators. Service Designers are responsible for designing high-impact CHT applications for health systems, informing the broader CHT-core roadmap, and building community for CHT App designers. 
  • The Program Monitoring team leads monitoring for the organization including creating monitoring frameworks, systems, and best practices for data use. 

Team Building and Mentorship

• Mentor and directly supervise leaders on the Programs team
• Create a culture of high-performance, accountability, and cross-cultural inclusivity
• Act as a champion for team motivation and wellbeing, including by supporting recruitment, retention, recognition and career growth. 

Cross Team Collaboration

• Collaborate with leaders on Medic’s Product and Research teams to foster alignment across teams and roadmaps. Ensure that partner and user needs are represented on our Product Roadmap and that Product and Research initiatives are productively embedded within deployments. 

Scalable Systems

• Champion and improve Program team operational processes and tools for work planning and execution, including designing, building, deploying and supporting impactful apps for partners. 
• Support the team in documenting deployment best practices with the broader CHT community, in partnership with our Community Growth team

Ambassador 

• Represent the organization externally as a member of the leadership team with views into the big picture as well as insights and stories regarding the work. 
• Build key stakeholder relationships within the digital health ecosystem.
• Seek out speaking engagements and other platforms to increase our thought leadership and external presence.

Skills Knowledge and Expertise

• Mission Alignment: Deeply committed to health equity
• Global Health & Tech Expertise: Deep knowledge of global health and/or technology development and delivery, with ability to quickly identify and fill in knowledge gaps
• Strategic Thinking: Ability to develop a vision,  creative strategies in challenging environments 
• Results Orientation: Ability to develop ambitious goals coupled with a rack record of leading large teams to  successfully plan, meet and exceed targets
• Team Development: Experience recruiting and identifying talent, communicating expectations, managing a diverse team, and growing them professionally 
• Cultural Humility: Embraces and values diversity including cultural and personal identities, and demonstrates a commitment to inclusion and self reflection
• Executive Image: Inspires confidence, exudes competence, speaks with authority, garners respect 
• Leadership Aptitude: Experience in the role of Chief Operating Officer, Executive Director, Chief Program Officer, or similar leadership role ; leads with integrity, humility and servant leadership 
• Ownership: Treats the organization as if one’s own, doing what it takes to get the job done
• Data Driven & Decisive: Ability to analyze and leverage programmatic data to drive improvements, balance trade-offs and make decisions with incomplete information
• Relationship Building: Proven track record of high-level relationship building, deepening, and sustained management
• Effective Communication: Clear, concise and compelling verbal and written communication catered to diverse internal and external audiences 
• Emotional Intelligence: Deep listening skills, ability to understand diverse needs and translates this into meaningful action
• Growth mindset: Models self-awareness, knows one’s limits, growth areas and strengths. Seeks out and incorporates feedback, continuously learns and fosters a culture of constant feedback and continuous learning among the team.

Why Medic?

Purpose & Impact

• Ability to create and see real impact in your work
• Freedom to take initiative and innovate, bonus of an agile, small team
• Work for a globally awarded social enterprise recognized for developing a solution that can create global systems change in the health sector

The Team

• Work with a value and mission driven team that is consistently described as warm, incredibly kind and supportive
• Exposure to a diverse team: over 15 different nationalities
• Opportunities for global travel: all team meet-up + functional team meet-up + field visits

Work/Life & Growth

• Generous leave time: vacation, maternity/paternity, bereavement, & sick days
• Professional development funds & opportunities + 5 days off for prof dev
• Home Office Set up Stipend.
• Flexible, remote schedules 

About Medic

Medic is a 501(c)(3) nonprofit organization founded in 2010 to advance health and human flourishing with and for the hardest-to-reach communities. We envision a more just world in which health workers are supported as they provide care for their neighbors, universal health coverage is a reality, and health is a secured human right. Practically, we have advanced our mission by building, implementing, and supporting open-source digital tools that support Community Health Workers, managers, and facility-based health workers. Along with our partners, we build and apply software that helps health workers deliver high-quality, equitable care in redesigned health systems. Our team and partners support more than 28,000 frontline health workers caring for an estimated 15 million people in 18 countries across Africa and Asia.
Each member of our team was drawn to this mission and emboldened by a vision of global health equity. Our diversity of skills and experiences helps us tackle complex challenges – we look forward to hearing from you and exploring ways to work together.

Application Deadline: March 25, 2022
Department: Programs Employment
Type: Full Time
Location: Senegal, Uganda, Kenya or Nepal

OFFICIAL ANNOUNCEMENT & APPLICATION PROCESS